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Privacy Policy


Effective Date: 21/06/23

London EYE Fireworks ("we," "us," or "our") is committed to protecting the privacy and personal information of our website visitors and customers. This Privacy Policy explains how we collect, use, and safeguard the information obtained through our website, specifically through the contact form and ticket purchasing process. By using our website and providing your information, you consent to the practices described in this policy.


Information We Collect

  1. Contact Form: When you voluntarily submit information through our contact form, we collect personal details such as your name, email address, and any additional information you provide. This information is used solely for the purpose of responding to your inquiries and providing customer support.

  2. Ticket Purchase: When you purchase tickets for our New Year's Eve fireworks events, we collect personal information, including your name, email address, billing address, and payment details. We ensure that all payment information is securely transmitted and processed by trusted third-party payment processors who adhere to industry-standard security protocols.


Use of Information

  1. Contact Form Information: The information collected through the contact form is used to communicate with you, address your inquiries, and provide the requested support. We may also use your email address to send you relevant updates, promotions, and event information if you opt to receive such communications.

  2. Ticket Purchase Information: The personal information collected during the ticket purchase process is used to process your transaction, deliver your tickets, and provide customer service related to your purchase. We may also use your email address to send you event-related information, updates, and relevant communications regarding future events or offerings.


Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymise your personal information when it is no longer needed.


Data Security

We implement reasonable and appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

Third-Party Disclosure

We do not sell, trade, or transfer your personal information to third parties without your explicit consent, except for the trusted partners and service providers involved in the ticket purchasing process and necessary to facilitate our business operations, such as payment processors and shipping companies. These third parties are contractually obligated to protect your information and use it only for the intended purposes.


Your Rights and Choices

You have the right to access, update, correct, or delete your personal information held by us. If you wish to exercise any of these rights or have any questions or concerns regarding your personal information, please contact us using the information provided below.


Updates to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us

By email:

By using our website or providing your information, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.

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